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SLA & turnaround
SLA / TAT Report
Stage-wise turnaround and SLA breach monitoring.
Last updated · 30-May-2026 08:00
LOS
Filters
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Key metrics
Avg LOS TAT
3.8d
-0.2d
KYC TAT
1.2d
Field verification TAT
1.6d
+18%
Pre-credit TAT
0.9d
SLA breached
14
On-time rate
91.2%
Visual analytics
Distribution and trends (mock)
Stage-wise TAT (days)
KYC1.2
Docs0.8
Field1.6
Pre-Credit0.9
Branch Ops1.1
SLA breach trend
W118
W216
W315
W414
Branch-wise TAT
Delhi3.2
Noida3.8
Lucknow4.1
Indore3.5
Role-wise TAT
Sales2.1
KYC1.2
Verification1.6
Pre-Credit0.9
Detailed records
2 records
| App ID | Borrower | Stage | Assigned | Start | End | TAT | SLA Limit | Status | Delay | Actions |
|---|---|---|---|---|---|---|---|---|---|---|
| APP-4003 | Amit Verma | Branch Ops | Checker-12 | 28-May | — | 5.8d | 4d | Breached | Docs pending | |
| APP-4002 | Priya Sharma | Verification | Nitish K. | 27-May | — | 3.1d | 3d | At risk | — |
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Report intelligence
Assistive only
- •Document pending stage is causing the highest delay.
- •Branch Ops queue has 14 cases nearing SLA breach.
AI is assistive. Final decision remains with authorized NBFC users. No auto-approve or auto-reject.
Export & schedule
Mock export — connect MIS scheduler in production